Electricity Asset Services Ltd - Quality Policy
Electricity Asset Services Ltd is a specialist utilities contractor providing cable jointing, cable laying and civil engineering services. The Company is committed to the provision of consistently excellent customer service using a management system framed around customer-centred quality objectives which will be achieved by:
Communicating the Quality Policy and management system requirements to all relevant stakeholders
Engaging with interested parties to ensure that their needs are met
Developing and maintaining a culture of excellent service by reviewing, updating and continually improving our Management System
Using a risk-based approach when setting business objectives and targets
Ensuring staff are competent, well-trained and understand the part they have to play in ensuring customer requirements are met at all times
Meeting the requirements of our clients EN ISO 9001 and NERS (National Electricity Registration Scheme)
Meeting all legal and other applicable requirements when delivering our services
All employees and contractors working on behalf of EAS will be made aware of the contents of this policy and their role in ensuring customer satisfaction.
The company is committed to continuous improvement, monitoring compliance with this policy and the constant improvement of policies, processes and procedures to improve performance and provide highest levels of customer satisfaction.
Signed on behalf of Electricity Asset Services Ltd :
Amie Osborne
Managing Director
Date: 1 April 2019
Next Review Date: April 2020